QSR Media Conference & Awards 2023 powered by Red Bull

Register Now

How did you learn about the event?
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Sponsors & Exhibitors

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Please wait ...

QSR Media Conference & Awards 2023 powered by Red Bull

October 30, 2023 | 8:00 AM - 4:15 PM Sydney Time

OVERVIEW QSR Media Conference & Awards 2023 powered by Red Bull

With the COVID-19 pandemic in the rearview, the QSR and fast-casual restaurant industry is heading towards a new future. New challenges like increased cost of living and customer behaviour changes have now taken the spotlight as the industry’s latest challenges. Coupled with heavy reliance on AI and technology as more consumers demand faster service, customisable menu offerings, and enhance experience, what would the restaurant of the future look like?

This year, the QSR Media Conference & Awards 2023 powered by Red Bull is bringing together the top decision-makers for a day of in-depth discussions with the goal to inform, inspire, and empower multi-site restaurant brands in discovering the restaurant of the future.

The event will also celebrate the biggest innovations in the industry with the QSR Media Awards. The awards programme will recognise the top brands, operators, and individuals who have made their mark in the QSR industry.

To check our awards page, click here.

Venue: Sofitel Sydney Wentworth

Venue Address: 61-101 Phillip Street Sydney, NSW, Australia, 2000

Time: 8:00 AM - 4:15 PM


For inquiries, email Rose at rose@charltonmediamail.com.

Conference date
Oct 30, 2023

Speakers

Brett Houldin

Brett Houldin

CEO

El Jannah

Carlos Cacho

Carlos Cacho

Chief Economist

Jarden

Mitchell Taylor

Mitchell Taylor

Partner

Simon-Kucher

Josh Ludski

Josh Ludski

Portfolio Manager

River Capital

Tom Kierath

Tom Kierath

Head of Consumer Research

Barrenjoey

Karen Bozic

Karen Bozic

Group CEO

Craveable Brands

Shane Bracken

Shane Bracken

Managing Director for Australia & New Zealand

Subway

Danielle Rigg-Smith

Danielle Rigg-Smith

Industry Lead

TikTok AUNZ

Emma Pitfield

Emma Pitfield

Partner, Consulting

KPMG

Ross Widdows

Ross Widdows

Partner, Cyber

KPMG

Sanjev Kangatharan

Sanjev Kangatharan

Director of Foodservice

Circana

Olivia Sutherland

Olivia Sutherland

Marketing Director

Krispy Kreme Australia & New Zealand

Lili Shi

Lili Shi

Company Director

Gong cha Australia

Nishad Alani

Nishad Alani

CEO

Retail Zoo

Chris Green

Chris Green

CEO

Hungry Jack's

Phil Reed

Phil Reed

CEO

Pizza Hut Australia

Greg Fisher

Greg Fisher

Founder Director

Fishfood Group/KFC

Andrew Howie

Andrew Howie

Chief Marketing Officer

Taco Bell

Sally Spriggs

Sally Spriggs

Acting CMO

KFC Australia

SPONSORS

EVENT PROGRAMME

*subject to change

8:00 AM - 9:05 AM Networking registration

9:05 AM - 9:10 AM Welcome remarks

9:10 AM - 9:50 AM Leaders Panel

From inflation challenges, changing customer behaviour, and new trends, this session will have the top industry leaders of the quick-service restaurant industry come together and share their thoughts about recent developments in the industry that they faced. The session will have Brett Houldin, CEO charcoal of chicken brand El Jannah, Chris Green, CEO of Hungry Jack’s, one of the top five fast-food brands in Australia, Nishad Alani, CEO of Retail Zoo, which operates over 750 company-owned and franchised stores, and Karen Bozic. Group CEO of Craveable Brands, an operator of iconic Australian brands such as Red Rooster and Oporto.

  • Brett Houldin, CEO, El Jannah
  • Chris Green, CEO, Hungry Jack's
  • Nishad Alani, CEO, Retail Zoo
  • Karen Bozic. Group CEO, Craveable Brands
  • Lili Shi, Company Director, Gong cha Australia

9:50 AM - 10:10 AM Trends impacting the Australian QSR Industry

Get the latest insights on trends in the QSR Industry from Circana, one of the world's leading research firms. This session will cover the latest data on customer behaviour, food and menu trends, and more.

  • Sanjev Kangatharan, Director of Foodservice, Circana

10:10 AM - 10:30 AM Fireside Chat with Phil Reed

With an extensive tenure in the quick service restaurant industry, Phil Reed has left his mark on some of the largest QSR brands across the globe. Phil has worked with the top brands in the industry such as McDonald's, Burger King, and currently, Pizza Hut. He has been in many different markets, from the UK to Southeast Asia before joining Pizza Hut's Australia operations in 2018. With his people-centric approach and his determination to never remove business focus away from customers, he led Pizza Hut to 50 straight months of record sales and same-store revenues. As he returns to the biggest business event of the year, Phil will share a part of his experiences and insights in the QSR industry, his thoughts on leveraging industry trends, and what he thinks the future of the quick-service restaurant will be.

  • Phil Reed, CEO, Pizza Hut Australia

10:30 AM - 11:00 AM Morning break

11:00 AM - 11:30 AM Digital enabled transformation is a given - but what must QSR’s need to do in order to protect themselves?

Increasingly, QSR’s are investing in digital/AI/ML capabilities, whether it be to support an improved customer experience or more efficient operations in-store or in the central/head office. There are immense benefits of digital transformation, however, this needs to also be managed in the right way to ensure that QSR’s are not subject to unforeseen risk which could result in brand or reputation damage.

Emma Pitfield and Ross Widdows – Partners at KPMG will talk through some highlights of investing in digital transformation and overlay with some key retail cyber challenges and how you can think about taking a threat-based approach to cyber security, taking into account QSR-specific considerations such as defending and securing loyalty data, and the death of the technology border. 

  • Emma Pitfield, Partner, Consulting KPMG
  • Ross Widdows, Partner, Cyber KPMG

11:30 AM - 12:00 PM QSRs and Money Panel

In the race for capital to fuel ambitious growth, how can QSRs stand out as the winning bet? Join our panel of investment experts as they unveil the secrets to successful deals. Discover insights from River Capital’s Josh Ludski, the firm that acquired The Cheesecake Shop, last year, on how private equity firms assess risk profiles and craft growth and exit strategies for QSRs. On the other side, Barrenjoey’s Tom Kierath will reveal their approach to advising investors and businesses backed by meticulous market research to create investment recommendations and analysis for investors. 

The panel will also include Flynn Restaurant Group, the largest franchise operator in the world with over 2,400 restaurants of major brands such as Applebee’s, Taco Bell, Panera, Wendy's, Pizza Hut and Arby’s, which made headlines after it made a landmark deal with Allegro Funds to acquire Pizza Hut Australia and its 260 restaurants for its first international acquisition. QSR veteran and now also the Director of International Business for Flynn, Phill Reed, will offer his unique take on investments in the QSR industry as one of the originators who spearheaded the deal.

  • Josh Ludski, Investor, River Capital
  • Tom Kierath, Head of Consumer Research, Barrenjoey
  • Phil Reed, Director of International Business, Flynn Restaurant Group

more to come...

12:00 PM - 12:20 PM Speaking session by KFC Australia

  • Sally Spriggs, Acting CMO, KFC Australia

12:20 PM - 12:50 PM Innovation & Tech Panel

From the latest in menu innovations, operational upgrades, and creating new concepts, this panel will showcase different case studies of the most amazing advancement in the fast-food business.

Presentation 1: Building an Aussie brand with US heritage through food innovations

  • Andrew Howie, Chief Marketing Officer, Taco Bell

more to come...

12:50 PM - 1:50 PM Lunch break

1:50 PM - 3:00 PM Awards programme

 

STREAM 1

3:00 PM - 3:15 PM Case Study 1: Subway Brand Refresh

  • Shane Bracken, Managing Director, Subway Australia & New Zealand

3:15 PM - 3:30 PM Case Study 2: Inside a Krispy Kreme Wedding

  • Olivia Sutherland, Marketing Director Krispy Kreme Australia & New Zealand

3:30 PM - 3:45 PM Afternoon break

3:45 PM - 4:00 PM QSR's and the TikTok Opportunity

  • Danielle Rigg-Smith, Industry Lead, TikTok AUNZ

4:00 PM - 4:15 PM - Back to growth through better Revenue Management

As restaurants in Australia grapple with changing customer behaviours from higher costs and lower ability to spend, the importance of effective Revenue Management is higher than ever. Find out how to use a mix of Topline levers to grow customer count, revenue and profitability.

  • Mitchell Taylor, Partner, Simon-Kucher

 

STREAM 2

3:00 PM - 3:15 PM The economic outlook and what it means for QSR operators

  • Carlos Cacho, Chief Economist, Jarden

3:15 PM - 3:30 PM Effective Multi-Site Leadership

Therese will provide insights into effective leadership in multi-site settings, and will delve into the challenges and opportunities of leading teams across multiple locations, emphasizing strategies for communication, coordination, and building strong relationships.

  • Therese Frangie, CEO, Mad Mex

3:30 PM - 3:45 PM Afternoon break

3:45 PM - 4:15 PM Bastion Experience: Inside Grill'd Dreamburgers Diner

  • Bastion Experience

4:15 PM End of Programme

4:15 PM - 5:15 PM Cocktail Party

CONTACT US

For more details, contact:

Justine Charlton

+61 416 079 788

justine@qsrmedia.com.au

Speakers

Brett Houldin

Brett Houldin

CEO

El Jannah

Carlos Cacho

Carlos Cacho

Chief Economist

Jarden

Mitchell Taylor

Mitchell Taylor

Partner

Simon-Kucher

Josh Ludski

Josh Ludski

Portfolio Manager

River Capital

Tom Kierath

Tom Kierath

Head of Consumer Research

Barrenjoey

Karen Bozic

Karen Bozic

Group CEO

Craveable Brands

Shane Bracken

Shane Bracken

Managing Director for Australia & New Zealand

Subway

Danielle Rigg-Smith

Danielle Rigg-Smith

Industry Lead

TikTok AUNZ

Emma Pitfield

Emma Pitfield

Partner, Consulting

KPMG

Ross Widdows

Ross Widdows

Partner, Cyber

KPMG

Sanjev Kangatharan

Sanjev Kangatharan

Director of Foodservice

Circana

Olivia Sutherland

Olivia Sutherland

Marketing Director

Krispy Kreme Australia & New Zealand

Lili Shi

Lili Shi

Company Director

Gong cha Australia

Nishad Alani

Nishad Alani

CEO

Retail Zoo

Chris Green

Chris Green

CEO

Hungry Jack's

Phil Reed

Phil Reed

CEO

Pizza Hut Australia

Greg Fisher

Greg Fisher

Founder Director

Fishfood Group/KFC

Andrew Howie

Andrew Howie

Chief Marketing Officer

Taco Bell

Sally Spriggs

Sally Spriggs

Acting CMO

KFC Australia