QSR Media Conference & Awards 2023 powered by Red Bull
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QSR Media Conference & Awards 2023 powered by Red Bull
OVERVIEW QSR Media Conference & Awards 2023 powered by Red Bull
With the COVID-19 pandemic in the rearview, the QSR and fast-casual restaurant industry is heading towards a new future. New challenges like increased cost of living and customer behaviour changes have now taken the spotlight as the industry’s latest challenges. Coupled with heavy reliance on AI and technology as more consumers demand faster service, customisable menu offerings, and enhance experience, what would the restaurant of the future look like?
This year, the QSR Media Conference & Awards 2023 powered by Red Bull is bringing together the top decision-makers for a day of in-depth discussions with the goal to inform, inspire, and empower multi-site restaurant brands in discovering the restaurant of the future.
The event will also celebrate the biggest innovations in the industry with the QSR Media Awards. The awards programme will recognise the top brands, operators, and individuals who have made their mark in the QSR industry.
To check our awards page, click here.
Venue: Sofitel Sydney Wentworth
Venue Address: 61-101 Phillip Street Sydney, NSW, Australia, 2000
Time: 8:00 AM - 4:15 PM
For inquiries, email Rose at rose@charltonmediamail.com.
Speakers


Brett Houldin
CEO
El Jannah

CEO
El Jannah
Brett joined El Jannah in early 2020 to partner with the founders in making the brand a strong national QSR player. Having transformed the brand, store formats and design, customer experience, technologies, governance and built a strong team, El Jannah is now growing locations across NSW, VIC and ACT and will look to expand significantly over the coming years across Australia. In 2022 the brand was recognised as QSR Multi Restaurant of the Year at the QSR Media Awards.
Brett was previously the Group CEO of Craveable Brands, leaving once he completed a successful sale from Archer Capital to PAG. Brett led the turnaround and transformation of the business, growing the network footprint domestically and internationally, significantly increasing network sales, franchisee profits, and group profitability.
Prior to this, he has held senior executive roles at the Star Entertainment Group, News Corporation, and PricewaterhouseCoopers. Brett is a chartered accountant and company director, is married with 3 children, and loves surfing and running.


Carlos Cacho
Chief Economist
Jarden

Chief Economist
Jarden
Carlos Cacho is Chief Economist for Jarden in Australia. Prior to joining Jarden, Carlos spent three years as Australian Economist at UBS Australia, and previously five years at Colonial First State Global Asset Management.
Carlos holds a Bachelor of Economics, as well as a First Class Honours in Economics from the University of New South Wales.


Mitchell Taylor
Partner
Simon-Kucher

Partner
Simon-Kucher
Simon-Kucher is a global consultancy firm with over 2,000 employees in 30+ countries focused on unlocking better growth that drives measurable revenue and profit for their clients. Mitchell Taylor is a Partner based out of Simon-Kucher’s Sydney office. He leads the Consumer Goods and Retail practice within Australia, and the Restaurant practice across APAC. He specialises at working with clients in the Restaurant space to use levers like Pricing, Menu, Promotions and Customer Management to drive long-term measurable growth.


Josh Ludski
Portfolio Manager
River Capital

Portfolio Manager
River Capital
Josh Ludski leads River Capital’s Strategic Investments business which takes a long-term view to investing in great Australian businesses (both private and listed). River Capital manages approximately $1B on behalf of Australian high net worth and family office investors. Josh is a non-executive director of portfolio companies The Cheesecake Shop, Cannatrek and Lightning Broadband. Prior to River Capital, Joshua advised some of Australia’s largest businesses as a strategy consultant for global management consultancy, Bain & Company, where he focused on consumer product and retail business, as well as private equity. Joshua holds a Bachelor of Laws and a Bachelor of Commerce from Monash University.


Therese Frangie
CEO
Mad Mex

CEO
Mad Mex
Engaging and captivating, Therese inspires audiences to think less and do more. With a warm presence and relatable style, she passionately speaks on various topics, including driving high engagement from your Franchise network, effectve multi-site leadership, transforming organizational culture, how decision fatigue and cognitive load, impact leadership effectiveness, and the power of working with founders. Therese has 20+ years experience in the QSR industry and is currently the CEO of Mad Mex.


Tom Kierath
Head of Consumer Research
Barrenjoey

Head of Consumer Research
Barrenjoey
Tom joined Barrenjoey in July 2021. He has over 18 years of buy and sell-side experience. Prior to Barrenjoey, Tom was an investment analyst at Firetrail Investments, and spent 11 years at Morgan Stanley including as Head of Consumer Research. Tom ranked #2 and #3 in the 2022 Peter Lee survey in the Food & Bev and Retail sectors, respectively, in both the Top 20 and All Investors segments.


Karen Bozic
Group CEO
Craveable Brands

Group CEO
Craveable Brands
Karen is a senior retail and consumer executive who has worked in some of Australia’s most iconic retail brands: Woolworths, BIG W, Caltex (now Ampol) and Rebel Sport. Karen has been a CFO, COO, GM of Strategy, Transformation and Replenishment and is now the Group CEO of Australia’s largest born and bred quick service restaurant group, Craveable Brands, who operate around 600 Red Rooster, Oporto, Chicken Treat and Chargrill Charlie’s restaurants. Karen is a CEW and ARA member, and is passionate about retail, people and diversity.


Shane Bracken
Managing Director for Australia & New Zealand
Subway

Managing Director for Australia & New Zealand
Subway
Shane has over 25 years’ experience in managing and driving growth for multiple MNC food brands across ANZ, Asia, Middle East & Africa. With taste, food, innovation, and multi-regional development at the heart of his career, Shane joined Subway® in 2022 and has quickly focused on driving brand growth and partner returns to ensure Subway® is set for the future.
Shane has multi-regional experience across commercial, operations and product development within the packaging, flavour and ingredient companies across multiple industries including QSR, retail and commercial. Having previously held senior leadership roles in two of Asia Pacific and ANZ’s major QSR food and packaging companies, Kerry Taste & Nutrition and Detmold Packaging, he is no stranger to change and growth.
The food industry has been at the heart of his career for many years and will continue to be with Subway®.


Danielle Rigg-Smith
Industry Lead
TikTok AUNZ

Industry Lead
TikTok AUNZ
With a career spanning 22 years in the media industry, Danielle is dedicated to growing partnerships and delivering solutions that are impactful and memorable. She started her career during the humble beginnings of Nova Entertainment back in 2002 and has invested 15 years into the audio industry working both in Australia and Canada across key accounts and agency groups. A 3-year stint in the Broadcast world led Danielle to follow her passion for digital media where she was the founding Industry Lead across Tech, Telco, Media and Entertainment verticals at TikTok AUNZ.
Thriving in this fast paced global tech start-up, enabled Danielle to weave her expertise across global key accounts like Canva, Linktree, Apple, Samsung, Dell and Vodafone. Recently promoted to lead the sales team across all Consumer and Tech brands, Danielle continues to focus on inspiring creativity and bringing joy to our communities each and every day.


Emma Pitfield
Partner, Consulting
KPMG

Partner, Consulting
KPMG
Emma is a Consulting Leader focusing on technology transformation in KPMG Australia, particularly within the Retail and Food Services Industry.
Prior to KPMG, Emma worked with Genpact as the Australian Transformation Lead, focusing on large scale retail and consumer goods digital transformations.
Emma also previously worked for McDonald’s for 26 years, spanning roles from working in Restaurant Operations through to Finance and Technology leadership roles. This included her role as the technology business partner for the then Asia Pacific Middle East and Africa (APMEA) region.


Ross Widdows
Partner, Cyber
KPMG

Partner, Cyber
KPMG
Ross is a Partner in KPMG Australia’s Cyber Security Practice with a focus on corporate businesses. He brings over 17 years of experience working in both professional services and operational roles, across the UK, Europe, Middle East and Australia.
He works with organisations to first identify the assets that require protection and the possible threat actors (attackers) who may target them, their motives and objectives. With this understanding Ross helps organisations to build the correct defensive cyber security and technical controls to best manage these threats and protect the business.
Ross maintains a deep technical interest in cyber and technology and enjoys working with clients to think about future opportunities, threats and how best to approach them.


Sanjev Kangatharan
Director of Foodservice
Circana

Director of Foodservice
Circana
Sanjev is the Director of Foodservice at Circana, the leading foodservice market research company. In this role, he supports Circana’s clients and partners as an Industry Adviser. In addition to his work at Circana, he has over 10 years of market research experience in other sectors including social services, travel, technology, and FMCG.


Olivia Sutherland
Marketing Director
Krispy Kreme Australia & New Zealand

Marketing Director
Krispy Kreme Australia & New Zealand
Olivia has worked in marketing for over 20 years, primarily within FMCG working with brands such as Kraft Foods, Kellogg’s, PepsiCo, and Thank You. Her career has taken her from the UK to Australia and New Zealand, as well as working across ASEAN.
Olivia made the move to Krispy Kreme and the QSR sector 3 years ago and hasn’t looked back. She loves the fast-paced nature of a daily fresh product, owning your own retail stores helps drive connectively to our consumer and the brand. With a 10 year plus partnership with 7E and recent expansion into BP and Woolworths Aus / Progressive NZ, every day is different and brings a new challenge.


Lili Shi
Company Director
Gong cha Australia

Company Director
Gong cha Australia


Nishad Alani
CEO
Retail Zoo

CEO
Retail Zoo


Chris Green
CEO
Hungry Jack's

CEO
Hungry Jack's


Phil Reed
CEO
Pizza Hut Australia

CEO
Pizza Hut Australia


Greg Fisher
Founder Director
Fishfood Group/KFC

Founder Director
Fishfood Group/KFC


Andrew Howie
Chief Marketing Officer
Taco Bell

Chief Marketing Officer
Taco Bell


Sally Spriggs
Acting CMO
KFC Australia

Acting CMO
KFC Australia
EVENT PROGRAMME
*subject to change
8:00 AM - 9:05 AM Networking registration
9:05 AM - 9:10 AM Welcome remarks
9:10 AM - 9:50 AM Leaders Panel
From inflation challenges, changing customer behaviour, and new trends, this session will have the top industry leaders of the quick-service restaurant industry come together and share their thoughts about recent developments in the industry that they faced. The session will have Brett Houldin, CEO charcoal of chicken brand El Jannah, Chris Green, CEO of Hungry Jack’s, one of the top five fast-food brands in Australia, Nishad Alani, CEO of Retail Zoo, which operates over 750 company-owned and franchised stores, and Karen Bozic. Group CEO of Craveable Brands, an operator of iconic Australian brands such as Red Rooster and Oporto.
- Brett Houldin, CEO, El Jannah
- Chris Green, CEO, Hungry Jack's
- Nishad Alani, CEO, Retail Zoo
- Karen Bozic. Group CEO, Craveable Brands
- Lili Shi, Company Director, Gong cha Australia
9:50 AM - 10:10 AM Trends impacting the Australian QSR Industry
Get the latest insights on trends in the QSR Industry from Circana, one of the world's leading research firms. This session will cover the latest data on customer behaviour, food and menu trends, and more.
- Sanjev Kangatharan, Director of Foodservice, Circana
10:10 AM - 10:30 AM Fireside Chat with Phil Reed
With an extensive tenure in the quick service restaurant industry, Phil Reed has left his mark on some of the largest QSR brands across the globe. Phil has worked with the top brands in the industry such as McDonald's, Burger King, and currently, Pizza Hut. He has been in many different markets, from the UK to Southeast Asia before joining Pizza Hut's Australia operations in 2018. With his people-centric approach and his determination to never remove business focus away from customers, he led Pizza Hut to 50 straight months of record sales and same-store revenues. As he returns to the biggest business event of the year, Phil will share a part of his experiences and insights in the QSR industry, his thoughts on leveraging industry trends, and what he thinks the future of the quick-service restaurant will be.
- Phil Reed, CEO, Pizza Hut Australia
10:30 AM - 11:00 AM Morning break
11:00 AM - 11:30 AM Digital enabled transformation is a given - but what must QSR’s need to do in order to protect themselves?
Increasingly, QSR’s are investing in digital/AI/ML capabilities, whether it be to support an improved customer experience or more efficient operations in-store or in the central/head office. There are immense benefits of digital transformation, however, this needs to also be managed in the right way to ensure that QSR’s are not subject to unforeseen risk which could result in brand or reputation damage.
Emma Pitfield and Ross Widdows – Partners at KPMG will talk through some highlights of investing in digital transformation and overlay with some key retail cyber challenges and how you can think about taking a threat-based approach to cyber security, taking into account QSR-specific considerations such as defending and securing loyalty data, and the death of the technology border.
- Emma Pitfield, Partner, Consulting KPMG
- Ross Widdows, Partner, Cyber KPMG
11:30 AM - 12:00 PM QSRs and Money Panel
In the race for capital to fuel ambitious growth, how can QSRs stand out as the winning bet? Join our panel of investment experts as they unveil the secrets to successful deals. Discover insights from River Capital’s Josh Ludski, the firm that acquired The Cheesecake Shop, last year, on how private equity firms assess risk profiles and craft growth and exit strategies for QSRs. On the other side, Barrenjoey’s Tom Kierath will reveal their approach to advising investors and businesses backed by meticulous market research to create investment recommendations and analysis for investors.
The panel will also include Flynn Restaurant Group, the largest franchise operator in the world with over 2,400 restaurants of major brands such as Applebee’s, Taco Bell, Panera, Wendy's, Pizza Hut and Arby’s, which made headlines after it made a landmark deal with Allegro Funds to acquire Pizza Hut Australia and its 260 restaurants for its first international acquisition. QSR veteran and now also the Director of International Business for Flynn, Phill Reed, will offer his unique take on investments in the QSR industry as one of the originators who spearheaded the deal.
- Josh Ludski, Investor, River Capital
- Tom Kierath, Head of Consumer Research, Barrenjoey
- Phil Reed, Director of International Business, Flynn Restaurant Group
more to come...
12:00 PM - 12:20 PM Speaking session by KFC Australia
- Sally Spriggs, Acting CMO, KFC Australia
12:20 PM - 12:50 PM Innovation & Tech Panel
From the latest in menu innovations, operational upgrades, and creating new concepts, this panel will showcase different case studies of the most amazing advancement in the fast-food business.
Presentation 1: Building an Aussie brand with US heritage through food innovations
- Andrew Howie, Chief Marketing Officer, Taco Bell
more to come...
12:50 PM - 1:50 PM Lunch break
1:50 PM - 3:00 PM Awards programme
STREAM 1
3:00 PM - 3:15 PM Case Study 1: Subway Brand Refresh
- Shane Bracken, Managing Director, Subway Australia & New Zealand
3:15 PM - 3:30 PM Case Study 2: Inside a Krispy Kreme Wedding
- Olivia Sutherland, Marketing Director Krispy Kreme Australia & New Zealand
3:30 PM - 3:45 PM Afternoon break
3:45 PM - 4:00 PM QSR's and the TikTok Opportunity
- Danielle Rigg-Smith, Industry Lead, TikTok AUNZ
4:00 PM - 4:15 PM - Back to growth through better Revenue Management
As restaurants in Australia grapple with changing customer behaviours from higher costs and lower ability to spend, the importance of effective Revenue Management is higher than ever. Find out how to use a mix of Topline levers to grow customer count, revenue and profitability.
- Mitchell Taylor, Partner, Simon-Kucher
STREAM 2
3:00 PM - 3:15 PM The economic outlook and what it means for QSR operators
- Carlos Cacho, Chief Economist, Jarden
3:15 PM - 3:30 PM Effective Multi-Site Leadership
Therese will provide insights into effective leadership in multi-site settings, and will delve into the challenges and opportunities of leading teams across multiple locations, emphasizing strategies for communication, coordination, and building strong relationships.
- Therese Frangie, CEO, Mad Mex
3:30 PM - 3:45 PM Afternoon break
3:45 PM - 4:15 PM Bastion Experience: Inside Grill'd Dreamburgers Diner
- Bastion Experience
4:15 PM End of Programme
4:15 PM - 5:15 PM Cocktail Party
CONTACT US
For more details, contact:
Justine Charlton
+61 416 079 788
justine@qsrmedia.com.au
Speakers


Brett Houldin
CEO
El Jannah

CEO
El Jannah
Brett joined El Jannah in early 2020 to partner with the founders in making the brand a strong national QSR player. Having transformed the brand, store formats and design, customer experience, technologies, governance and built a strong team, El Jannah is now growing locations across NSW, VIC and ACT and will look to expand significantly over the coming years across Australia. In 2022 the brand was recognised as QSR Multi Restaurant of the Year at the QSR Media Awards.
Brett was previously the Group CEO of Craveable Brands, leaving once he completed a successful sale from Archer Capital to PAG. Brett led the turnaround and transformation of the business, growing the network footprint domestically and internationally, significantly increasing network sales, franchisee profits, and group profitability.
Prior to this, he has held senior executive roles at the Star Entertainment Group, News Corporation, and PricewaterhouseCoopers. Brett is a chartered accountant and company director, is married with 3 children, and loves surfing and running.


Carlos Cacho
Chief Economist
Jarden

Chief Economist
Jarden
Carlos Cacho is Chief Economist for Jarden in Australia. Prior to joining Jarden, Carlos spent three years as Australian Economist at UBS Australia, and previously five years at Colonial First State Global Asset Management.
Carlos holds a Bachelor of Economics, as well as a First Class Honours in Economics from the University of New South Wales.


Mitchell Taylor
Partner
Simon-Kucher

Partner
Simon-Kucher
Simon-Kucher is a global consultancy firm with over 2,000 employees in 30+ countries focused on unlocking better growth that drives measurable revenue and profit for their clients. Mitchell Taylor is a Partner based out of Simon-Kucher’s Sydney office. He leads the Consumer Goods and Retail practice within Australia, and the Restaurant practice across APAC. He specialises at working with clients in the Restaurant space to use levers like Pricing, Menu, Promotions and Customer Management to drive long-term measurable growth.


Josh Ludski
Portfolio Manager
River Capital

Portfolio Manager
River Capital
Josh Ludski leads River Capital’s Strategic Investments business which takes a long-term view to investing in great Australian businesses (both private and listed). River Capital manages approximately $1B on behalf of Australian high net worth and family office investors. Josh is a non-executive director of portfolio companies The Cheesecake Shop, Cannatrek and Lightning Broadband. Prior to River Capital, Joshua advised some of Australia’s largest businesses as a strategy consultant for global management consultancy, Bain & Company, where he focused on consumer product and retail business, as well as private equity. Joshua holds a Bachelor of Laws and a Bachelor of Commerce from Monash University.


Therese Frangie
CEO
Mad Mex

CEO
Mad Mex
Engaging and captivating, Therese inspires audiences to think less and do more. With a warm presence and relatable style, she passionately speaks on various topics, including driving high engagement from your Franchise network, effectve multi-site leadership, transforming organizational culture, how decision fatigue and cognitive load, impact leadership effectiveness, and the power of working with founders. Therese has 20+ years experience in the QSR industry and is currently the CEO of Mad Mex.


Tom Kierath
Head of Consumer Research
Barrenjoey

Head of Consumer Research
Barrenjoey
Tom joined Barrenjoey in July 2021. He has over 18 years of buy and sell-side experience. Prior to Barrenjoey, Tom was an investment analyst at Firetrail Investments, and spent 11 years at Morgan Stanley including as Head of Consumer Research. Tom ranked #2 and #3 in the 2022 Peter Lee survey in the Food & Bev and Retail sectors, respectively, in both the Top 20 and All Investors segments.


Karen Bozic
Group CEO
Craveable Brands

Group CEO
Craveable Brands
Karen is a senior retail and consumer executive who has worked in some of Australia’s most iconic retail brands: Woolworths, BIG W, Caltex (now Ampol) and Rebel Sport. Karen has been a CFO, COO, GM of Strategy, Transformation and Replenishment and is now the Group CEO of Australia’s largest born and bred quick service restaurant group, Craveable Brands, who operate around 600 Red Rooster, Oporto, Chicken Treat and Chargrill Charlie’s restaurants. Karen is a CEW and ARA member, and is passionate about retail, people and diversity.


Shane Bracken
Managing Director for Australia & New Zealand
Subway

Managing Director for Australia & New Zealand
Subway
Shane has over 25 years’ experience in managing and driving growth for multiple MNC food brands across ANZ, Asia, Middle East & Africa. With taste, food, innovation, and multi-regional development at the heart of his career, Shane joined Subway® in 2022 and has quickly focused on driving brand growth and partner returns to ensure Subway® is set for the future.
Shane has multi-regional experience across commercial, operations and product development within the packaging, flavour and ingredient companies across multiple industries including QSR, retail and commercial. Having previously held senior leadership roles in two of Asia Pacific and ANZ’s major QSR food and packaging companies, Kerry Taste & Nutrition and Detmold Packaging, he is no stranger to change and growth.
The food industry has been at the heart of his career for many years and will continue to be with Subway®.


Danielle Rigg-Smith
Industry Lead
TikTok AUNZ

Industry Lead
TikTok AUNZ
With a career spanning 22 years in the media industry, Danielle is dedicated to growing partnerships and delivering solutions that are impactful and memorable. She started her career during the humble beginnings of Nova Entertainment back in 2002 and has invested 15 years into the audio industry working both in Australia and Canada across key accounts and agency groups. A 3-year stint in the Broadcast world led Danielle to follow her passion for digital media where she was the founding Industry Lead across Tech, Telco, Media and Entertainment verticals at TikTok AUNZ.
Thriving in this fast paced global tech start-up, enabled Danielle to weave her expertise across global key accounts like Canva, Linktree, Apple, Samsung, Dell and Vodafone. Recently promoted to lead the sales team across all Consumer and Tech brands, Danielle continues to focus on inspiring creativity and bringing joy to our communities each and every day.


Emma Pitfield
Partner, Consulting
KPMG

Partner, Consulting
KPMG
Emma is a Consulting Leader focusing on technology transformation in KPMG Australia, particularly within the Retail and Food Services Industry.
Prior to KPMG, Emma worked with Genpact as the Australian Transformation Lead, focusing on large scale retail and consumer goods digital transformations.
Emma also previously worked for McDonald’s for 26 years, spanning roles from working in Restaurant Operations through to Finance and Technology leadership roles. This included her role as the technology business partner for the then Asia Pacific Middle East and Africa (APMEA) region.


Ross Widdows
Partner, Cyber
KPMG

Partner, Cyber
KPMG
Ross is a Partner in KPMG Australia’s Cyber Security Practice with a focus on corporate businesses. He brings over 17 years of experience working in both professional services and operational roles, across the UK, Europe, Middle East and Australia.
He works with organisations to first identify the assets that require protection and the possible threat actors (attackers) who may target them, their motives and objectives. With this understanding Ross helps organisations to build the correct defensive cyber security and technical controls to best manage these threats and protect the business.
Ross maintains a deep technical interest in cyber and technology and enjoys working with clients to think about future opportunities, threats and how best to approach them.


Sanjev Kangatharan
Director of Foodservice
Circana

Director of Foodservice
Circana
Sanjev is the Director of Foodservice at Circana, the leading foodservice market research company. In this role, he supports Circana’s clients and partners as an Industry Adviser. In addition to his work at Circana, he has over 10 years of market research experience in other sectors including social services, travel, technology, and FMCG.


Olivia Sutherland
Marketing Director
Krispy Kreme Australia & New Zealand

Marketing Director
Krispy Kreme Australia & New Zealand
Olivia has worked in marketing for over 20 years, primarily within FMCG working with brands such as Kraft Foods, Kellogg’s, PepsiCo, and Thank You. Her career has taken her from the UK to Australia and New Zealand, as well as working across ASEAN.
Olivia made the move to Krispy Kreme and the QSR sector 3 years ago and hasn’t looked back. She loves the fast-paced nature of a daily fresh product, owning your own retail stores helps drive connectively to our consumer and the brand. With a 10 year plus partnership with 7E and recent expansion into BP and Woolworths Aus / Progressive NZ, every day is different and brings a new challenge.


Lili Shi
Company Director
Gong cha Australia

Company Director
Gong cha Australia


Nishad Alani
CEO
Retail Zoo

CEO
Retail Zoo


Chris Green
CEO
Hungry Jack's

CEO
Hungry Jack's


Phil Reed
CEO
Pizza Hut Australia

CEO
Pizza Hut Australia


Greg Fisher
Founder Director
Fishfood Group/KFC

Founder Director
Fishfood Group/KFC


Andrew Howie
Chief Marketing Officer
Taco Bell

Chief Marketing Officer
Taco Bell


Sally Spriggs
Acting CMO
KFC Australia

Acting CMO
KFC Australia